Saying you were 13/14 when horse armor came out doesn’t help your case arguing against their comment. It just means you were prime gaming age when dlc, map packs, and smaller content were replacing larger expansions. The acceptance of those (which based on your demographic you probably did accept) made it easier to transition to more and more egregious micro transactions.
There used to be (maybe still are) complete games released on mobile. They usually cost $6.99 and didn’t need more. If they want Elden Ring on mobile without tarnishing its reputation, they could sell a complete experience for $10 or $15 since it’s been a decade since those $6.99 prices. That’s what Elden Ring was and it was widely praised. That’s what the rest of their games have done and that has turned out well for them.
There may be servers for the multiplayer, but based on the fact none of the other From Soft games charged for it the cost must be minimal.
I think the difference here is between your conception that reality follows a mathematical model while their conception is that mathematical models follow and try to be reflective of reality.
I think their concern is that, if one believes reality follows math, when the model fails to accurately predict something, the person with the model may wonder what’s wrong with reality. If that person believed the model follows reality they would wonder what’s wrong with the model. The latter perspective will yield better results.
It’s the difference between saying “this is how it works” vs “to the best of my knowledge this is how it works.”