Ask Lemmy

The best retail job I ever worked was at a high volume liquor store. Sure, it was soul crushing to see teachers buying pints of vodka on their lunch breaks or to load the old widower’s truck with his weekly case of Carlo Rossi, but there were some upsides.

We were legally obligated to refuse a sale to anyone acting suspicious since our jobs were literally on the line - selling to a minor or selling to someone you knew was buying for a minor meant that you could get fined, jailed, fired, or some combo of all three. That gave us a lot of power to control the point of sale interaction. Liquor stores and check cashing business are heavily regulated so there are frequent sting operations to ensure stores follow the various laws and regulations; this made for a wonderful way to disarm cranky customers.

We also were told to not sell to unruly or obviously inebriated people. We had a “banned customers” binder with people’s pictures from the security cameras sitting on the desk at one of the registers.

We had strict hours because it was illegal to sell outside of the hours of 8am to 11:59pm on week days, or 8am to 8pm on Sundays. If you’ve never worked retail, you don’t know the absolute joy of being able to say, “make a purchase or leave; no customers in the store after midnight,” especially if you’ve worked at restaurant. I remember dealing with someone who was banging on the door at 7:50-something in the morning demanding to be let in and calmly telling them through the locked door, “it’s not 8am on our clock and that’s the only clock that matters.”

While I’m not a fan of the police or calling them unnecessarily, the passive threat of the police occasionally being in the parking lot for DUI enforcement regulated a lot of people’s behavior without us having to say anything or make a phone call.

I’d never work at a liquor store again, though.

I’ve long said that every retail worker should be legally allowed to physically fight ten customers per year. And not a calendar year, where all the employees would be out of fights by the time holiday shopping season rolled around (or would be forced to save all of their fights for the holiday season). Give them ten points, and each point takes a year to fall off of their record once it is used. And the retail employee would have zero obligation to tell the customer if they have any points. Leave the customer guessing until the employee swings on them.

As gun nuts are so fond of saying: An armed society is a polite society. I think it would solve a lot of the problems with Karens. Karens only go full Karen because they hold all of the power in the relationship. But the threat of potential violence would go a long way towards quelling the most unreasonable ones, and people would only bother going full Karen if they truly felt they were justified and were willing to back it up with a fight.