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I've had this palm for a few years and it's been fine. I water it once a month, don't move it around too much and make sure the soil doesn't get waterlogged.
A month or so ago I noticed it starting to droop, and the soil was still very wet despite not having recently watered it. As a precaution I removed it from the damp soil and repotted it with fresh houseplant compost mix. Unfortunately it doesn't seem to have improved the plant's health ๐ข
Is there anything else I can try?
Following your advice and that of others on this post, I've changed the soil again and made sure I've removed all the existing waterlogged soil from the roots. Some of the roots came away when I was removing the soil, but the rest felt healthy and there wasn't any sign or smell of rot. I've repotted with new soil and some stones/pebbles at the botton of the pot to allow for some better drainage.
Finally I've positioned the plant somewhere it'll get more sunlight, so I'll wait and hope for the best.