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Anticlimactic but back when I was working for an ISP we had a couple portable Honda generators that we used to power gear when the power went out.
We never tested the generators because we were using them every 2 months because Australian power problems.
One time I get to a radio tower and the genny doesn't start, add a splash more fuel in the tank, still no start. Drive back to the office and grab the second one, and return to the radio tower. Second genny doesn't start, but power comes back after a bit.
We took them to a place to be serviced and they each and a different problem, but the third one I didn't grab was perfectly fine.
From then on I did a monthly test on all 3 gennys and they never had a problem.
So wait... after the first one didn't start, you just grabbed the second one, and instead of testing it at the office, you just went back to the site with an untested genny?
Yes. Because why would a second one fail?
Why would the first one fail? I mean you should have checked the first time and definitely should have checked the second time.
And that is what we did from then on.
This has been the most ordinary day post I've seen so far, I envy you. Meanwhile our company has refused to sign off on funds for the e-generators that have been down for 5 months. So next big storm we're SoL.
Make sure to print out those emails with them refusing to fix the gennys for when they are looking for someone to blame.
Everyone on our end has their texts and emails saved. It's pretty much the department head, GM, and a couple of others giving us the run-around. And we're always sending weekly reminders so it's not something they can say they forgot about.
If you haven't responded to us in 3 days about your "urgent" issue, it clearly isn't urgent and is being downgraded to a p3.
If you still don't respond after a week, is it really an issue?