Does the cookies add-on refuse them or accept them?

I can relate to that for sure. I've found that often it helps writing out all the obvious steps I've already tried for them so they don't waste too much of their time.

Then again, they might have a script they're forced to follow..

Happy Birthday, hope you can spend your free time on a hobby and do something just you want to do 😀

Simply beautiful. Thanks for brightening up my evening!