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Financial institutions are not as secure as you think.
Every once in a while I will see someone ask "We bank online why can't we vote online?" Banking is secure enough that the money the banks lose is less than the money they make. Also not all lose of funds will hurt the bank if the individual is scammed, since individuals are supposed to keep their accounts secure and not fall for scams.
Your bank is using old technology and Excel for a lot of internal records keeping. Most fraud detection is a cost to the bank not a money maker. Stopping money laundering, human trafficking, ect means the bank doesn't get that money and has to pay people to investigate it and shudder report to the government.
Like almost every other business out there they work off of poorly made or old tech and the lowest paid people are push to more work with less time and resources.