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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 1 day ago by will_a113@lemmy.ml to c/technology@lemmy.ml

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[–] pivot_root@lemmy.world 14 points 1 day ago (1 children)

I have a small local provider.

I suspect you would have a different experience if you had a larger regional provider.

[–] scrubbles@poptalk.scrubbles.tech 3 points 1 day ago

Yes, my sarcasm was tongue in cheek that they obviously have to say that because the large providers are horrible, and that I never have had to even call customer service