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They don't. My local shop has a waiting room with coffee, sodas, Wi-Fi, and seating/desks. Plenty of people (myself included) bring their work with them to the shop while their car is fixed. Also I've definitely seen people driving around loaner vehicles from dealerships before which is kinda a solution?
But you're right that it sucks that our society has designed places where it's impossible to get around without a car. My car shop is a short bus ride from my house or a slightly longer walk. If I take my car to the dealership, which is farther away, home is a bike ride away or I can go to the shops nearby. I'd guess this is the case in most denser urban areas except maybe some US cities which are just terribly laid out.
A independent car shop I know has created a small "Coworking space" along the usual waiting area. If you bring your car for a half/full day repair you can book one of these spaces for a small fee (5 or 10 bucks). (he even offers them for a small price for external customers if he has capacity).
It includes small offices (full wall,not cubicles), Wifi with a fiber uplink, etc. and works really well for him - a few major companies around here switched towards his shop for their fleet.
We sadly can't use him, as we have a long term rental/lease and that requires a network shop of the brand.
I'm new to car ownership and I wrestled my bike into the back of my low-roofed saloon car to cycle back. I didn't really buy the car with cycling in mind but it beat paying them £25 for a courtesy car (I expected not to have to pay for that is this was to fix a recall issue)