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It may be that your comms skills are good enough for most people but not for this person. One option you have is to improve them even further so that it goes beyond being sufficient for the normal people, and also becomes sufficient for this person.
For example, I have never had my instructions misinterpreted. I am autistic. In my experience, both autistics and neurotypicals tend to interpret my instructions with zero difficulty.
I am saying this to indicate that it is possible to use language in a way that works even for the people who need extra precision.
In the scenario you described, the use of the word “this” in the “send this to them” instruction was a predictable failure point in the communication.
Eliminating that word from that communication would have prevented this issue.
If you want to change the individual, have them do significant working memory training. If you want to solve the problem, consider establishing and enforcing a higher level of disambiguity in office communications.