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Adobe faces big fines from FTC over difficult subscription cancellation (appleinsider.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

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[–] brianorca@lemmy.world 11 points 11 months ago (2 children)

It's software. There's literally no reason to treat it like a car lease. There is no overhead or cost on their part which justifies an early termination fee.

[–] lud@lemm.ee 1 points 11 months ago (2 children)

No, but they offer a better price if you agree to a contract where you pay for a year.

If you don't want a better price then don't go with an annual plan, easy.

The cheaper annual plan wouldn't exist if they didn't have any way to stop people from abusing it.

[–] Pandemanium@lemm.ee 5 points 11 months ago

I started a free trial of Adobe stock. I forgot to cancel after the first month. They charged me $30 for the next month, ok, that's on me. But when I tried to cancel during that second month, they said I had signed a contract to pay them for a year (I didn't, all I did was sign up for the free trial) and I now owe them $165 to cancel the subscription. So in essence they were going to charge me $195 for one month of Adobe stock. That's insane.

[–] brianorca@lemmy.world 3 points 11 months ago* (last edited 11 months ago) (1 children)

Every annual discount plan I know of (at other companies) is paid once per year. If you pay monthly, then you get the higher monthly price. If you stop paying, then your access stops. No extra fee to pay.

[–] lud@lemm.ee 1 points 11 months ago* (last edited 11 months ago)

Adobe offers a prepaid annual plan, an annual plan paid monthly, and a normal monthly plan.

They make that very clear from their order page.

[–] locuester@lemmy.zip 1 points 11 months ago

But this is the business model they chose, software usage leasing. I agree it sucks, but we can’t expect software leasing to be ruled illegal. Lol