this post was submitted on 13 Dec 2023
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Google Promises Unlimited Cloud Storage; Then Cancels Plan; Then Tells Journalist His Life’s Work Will Be Deleted Without Enough Time To Transfer The Data (www.techdirt.com)
submitted 11 months ago by cyrano@lemmy.dbzer0.com to c/technology@lemmy.world
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[–] Syrc@lemmy.world 3 points 11 months ago

Consumers and the market in general won't face the customer service on average. We can't expect the change to come from there.

My comment meant more that they should legally not be allowed to have a customer service that bad. Something like requiring at least X non-outsourced employees working on call centers for every Y customers the company serves. I'm pretty confident nowadays most companies don't even have a single one.