this post was submitted on 27 Nov 2023
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[–] bloup@lemmy.sdf.org 0 points 11 months ago (1 children)

Has anyone tried actually logging into the system and posting a complaint to the help desk or asking around in comm or irc? It seems like the only thing that hasn’t been tried.

[–] ExtremeDullard@lemmy.sdf.org 1 points 11 months ago (1 children)

I have - and also to report problems with the SDF PeerTube server (Toobnix). I never got an answer. It's like crickets in there. In the end, I had to request my account be reset completely at membership@sdf.org: it seems to be the only channel that actually answers.

I also have a problem with the SDF Matrix server and it's the same story: nobody seems to answer user problems. I've actually given up on that one, because the problem is only annoying and I don't use Matrix all that much anyway.

[–] bloup@lemmy.sdf.org 1 points 11 months ago

Thanks for documenting this! That is pretty concerning :(.