this post was submitted on 16 Jun 2023
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Malicious Compliance

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To understand the context: this happened around 15 years ago, when automation was still somewhat new.

I was working as a sales representative. My teams consisted of 2 people: me and C. We had a competition with other teams across the business and I was determined to win as the price was quite a nice bonus. Our job: who had the most sales won. There was a second price of who reached the most customers.

I was determined to win so I thought what I could do best to make sure me and C were most efficient and came up with some simple automation solutions (simple excel macros) and templates, that would decrease our time to type and generate a customer offer from around 15 minutes / offer to 2 minutes. Also I realised I was better at admin stuff and C was better at talking with people. So for 6 months we were amazing. C was taking order after order from new and established clients, I was processing them. I was finding new potential clients and passing over the list to C to contact them. I was still taking orders myself but only from established clients as I had no time to create rapport with new ones. We were taking and processing around 25 orders/ day between ourselves. We were the best team by far.

But we didn’t win. We were disqualified due to my automations because they considered them cheating. C got mad at me and told me that my automations caused us to loose, and he could achieve the same high number even without them. So I decided to stop using my automations, and to stop processing both of our orders. I was doing about 7 orders/ day now, C was doing around 9. I was leaving work at 5, C would work overtime until half 7.

After 2 months of this I was pulled in a meeting by the Sales Director to discuss my teams decrease in productivity and motivation. I told him it is caused by me not using my automations. His reply was that young people are always looking at a screen thinking it could solve their issues. He also reprimanded me when for not having team spirit and not working overtime (unpaid) to help C. Hearing that, I started laughing hysterically and couldn’t stop. It got so bad that the Sales Director got a panicked looked on his face and started scrambling for a glass of water hoping the cold water would help calm me down. It didn’t. I gave my immediate resignation and left out the company building still laughing. The receptionist couldn’t understand what was going on with me leaving and laughing and later told me I looked like a crazy person in that moment.

I blame the stress of that situation…

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[–] dystop@lemmy.world 7 points 1 year ago (1 children)

We were disqualified due to my automations because they considered them cheating.

What the hell? I've never heard of anyone being scolded for being more productive.

I guess everyone in your office must write everything out on parchment and quill then.

[–] sleepyducky@lemm.ee 4 points 1 year ago

15 years ago that was quite accurate: notebooks and pens. That company hated anything digital

[–] Rogue_General@lemmy.world 3 points 1 year ago (1 children)

Man that must have been infuriating at the time. Did you ever have a conversation with your ex-coworkers about the reason for your resignation?

[–] sleepyducky@lemm.ee 3 points 1 year ago* (last edited 1 year ago) (1 children)

I did when I went back in the next day to pick up my stuff. The younger ones were shocked while the older ones thought I exaggerated by quitting. They agreed with the fact that I was cheating saying that I was raising the standard to a point where they couldn’t compete. I still remember our accountant “if everybody did what you did, then the older ones like me wouldn’t have a place to work because you younger people and your computers took away our chance to work”. I do get being afraid for your future and having a resistance to change and low adaptability, so for ones over 50 I really do understand where they were coming from. They were barely learning how to use Facebook at that point…

[–] Rogue_General@lemmy.world 2 points 1 year ago

Yeah I can understand where the older folks are coming from. I'm just a bit disappointed in your coworker "C" that got mad at you after you guys worked together so well/efficiently. Maybe it was a heat of the moment anger thing. Regardless, a bittersweet story!

[–] c2h6@lemmy.world 3 points 1 year ago

Some companies succeed partially because of management, others succeed DESPITE their management...

[–] eee@lemm.ee 2 points 1 year ago

Luddites, all of them

Just a beautiful story. Thanks for sharing!

If I was a manager I would have promoted you and made everyone learn the automation.

[–] gibbedygook@sh.itjust.works 0 points 1 year ago (1 children)

You shoulda just secretly did a few orders everyday and then took 3 hours off. If they don't appreciate productivity, take it as a sign that you should slow down and chill.

[–] sleepyducky@lemm.ee 0 points 1 year ago (1 children)

Couldn’t do that, I tried, but being a large open space office with almost 40 people in there. So everyone was in everyone’s business.

[–] gibbedygook@sh.itjust.works 2 points 1 year ago (1 children)

Oh god i hate open offices.

[–] corsicanguppy@lemmy.ca 1 points 1 year ago* (last edited 1 year ago)

Here's something for HR:

Open-plan offices leave women subject to sexism at work, research suggests

https://www.cbc.ca/radio/thecurrent/the-current-for-june-28-2018-1.4724876/open-plan-offices-leave-women-subject-to-sexism-at-work-research-suggests-1.4725016

or https://archive.ph/bYJHB

Good office design and planning — such as considering sight lines, team adjacency, private versus public space — can mitigate privacy issues

And this statement ignores the difference between mitigating an issue and just not causing the issue to begin with.