Is it giving you any kind of on-screen message? What about the logs? Is this Direct Play or Transcoding?
I know some players don't handle HDR very well, but that's usually related to bad tonemapping.
Is it giving you any kind of on-screen message? What about the logs? Is this Direct Play or Transcoding?
I know some players don't handle HDR very well, but that's usually related to bad tonemapping.
Nope, no on-screen message. it just stays black and that's it...
i tried direct-play and also tried hardware transcoding by just chosing for example 1080p; this for example works buttery smooth when i watch it on my PC or my tablet. I have a GTX1660 in that server that does hardware transcoding perfectly fine.
The 1080p version i loaded doesn't have HDR and doesn't work either. Also i can watch HDR content on that TV no problemo. For example John Wick 3 has the exact same video and audio codec and has DoVi HDR aswell. Plex on my TV (native app on samsung) uses HDR10 then without any hickup and flawless playback.
Regarding logs.. tbh i am not really good with the logs of plex. My docker container doesn't really show me anything besides that it started up properly. Where would i find the logs you ask for?
If I'm not mistaken, you can download your logs directly from the dashboard under manage > troubleshooting.
Is transcoding enabled on your server? Seems like your TV does not support some codec, either the video or audio codec.
yes transcoding is enabled and working perfectly fine on all the other movies / shows. It's hardware decoding using the GTX1660 i installed in that server.
hardware transcoding the movie down to 1080p to view on my tablet for example runs buttery smooth...
i compared it to my copy of John Wick 3... same video & audio codec.... AC3 for audio h256 for video
Alright, i guess i found the issue...my other movies use eAC3 not AC3 for audio...
Quick help on how to convert that using ffmpeg and keeping the video the same?
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