this post was submitted on 19 Jun 2024
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Artificial Intelligence

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The original was posted on /r/artificial by /u/NuseAI on 2024-06-18 17:19:34+00:00.


  • McDonald's is discontinuing the use of AI ordering technology at drive-thrus after testing it at over 100 locations in the US.
  • The company collaborated with IBM to develop and test AI-driven, voice-automated ordering as part of its growth plan.
  • Despite the setback, McDonald's plans to explore other AI partners and evaluate scalable solutions for voice-ordering by the end of 2024.
  • Other fast-food chains like White Castle and Wendy's have also experimented with AI-powered solutions in their operations.
  • However, challenges such as AI inaccurately taking orders due to accent recognition issues have been reported.

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