this post was submitted on 13 Feb 2024
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Laptop freezing to blank screen (lemmy.nz)
submitted 9 months ago* (last edited 8 months ago) by absGeekNZ@lemmy.nz to c/linux@lemmy.ml
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The freezing happen approx once per day, seems more often when connected to my android mobile hotspot (may be unrelated).

"journalctl -p err" gives:

nvme 0000:03:00.0: AER: Error of this Agent is reported first
pcieport 0000:00:02.4: AER: Error of this Agent is reported first

The nvme error, happens approx 10x more often.

I am running a WD_BLACK SN850X 4000GB, Firmware: 624281WD

I tried the WD website to see if there is a FW update, but there are only windows/mac tools and no link directly to the FW (that I could find).

System info:

OS: Linux Mint 21.3 x86_64
Host: Zenbook UN5401RA UN5401RA_UN5401RA 1.0
Kernel: 6.5.0-17-generic
Uptime: 14 hours, 59 mins
Packages: 2662 (dpkg), 60 (flatpak)
Shell: bash 5.1.16
Resolution: 2880x1800
DE: Cinnamon 6.0.4
WM: Mutter (Muffin)
WM Theme: Mint-Y-Dark-Purple (Mint-Y)
Theme: Mint-Y-Dark-Purple [GTK2/3]
Icons: Mint-Y-Dark-Purple [GTK2/3]
Terminal: guake
CPU: AMD Ryzen 7 6800H with Radeon Graphics (16) @ 1.400GHz
GPU: AMD ATI 64:00.0 Rembrandt
Memory: 5198MiB / 15220MiB

Update: it seems that the updated firmware has solved the issue, I have been running 4 days without a crash. Thanks to @rotopenguin@infosec.pub for pointing me to the Framework guide.....why is this not on the WD website and easy to find.

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[–] d3Xt3r@lemmy.nz 3 points 9 months ago* (last edited 9 months ago) (1 children)

Are you using any power saving /power management tools? Maybe check the power settings in there and see if changing the power profile makes any difference.

Also:

  • Check fwpudmgr for any firmware updates
  • Try installing a more recent/optimised kernel, such as Xanmod (currently at 6.7.4). If you're getting Xanmod then get the x86-64-v3 variant
  • Try a different distro, preferably one which has more recent packages. Fedora uBlue has an Asus variant which features an optimised kernel for Asus laptops, so it might be worth checking out.
[–] absGeekNZ@lemmy.nz 1 points 8 months ago

I am running Slimbook battery, for improvements to battery life. I'll check the power settings to ensure the power state isn't changing randomly.

[–] rotopenguin@infosec.pub 2 points 9 months ago* (last edited 9 months ago) (1 children)

First, make sure your laptop bios is up to date. Updating should be a simple matter of downloading the naked bios file, put it on a fat32 stick, boot into bios and use the built-in flasher.

You could set up a winToUSB drive to run the WD firmware update tool.

Or, you could go through this. https://community.frame.work/t/western-digital-drive-update-guide-without-windows-wd-dashboard/20616

[–] absGeekNZ@lemmy.nz 1 points 8 months ago

Thanks for this, I managed to get the firmware updated to 624361WD; hopefully it fixes the issue.

[–] Falcon@lemmy.world 2 points 9 months ago

I’ve had this before, try a different kernel, like an LTS, if that fixes it, there’s likely a kernel parameter somewhere to fiddle with.

[–] om1k@sopuli.xyz 2 points 9 months ago (1 children)

I have a zenbook as well (not the same model) and I only had problems with Windows. When coming back from suspension it would be hot and the screen had like white fog on the edges. I tried to fix it but with no success. Frustrated with that I decided to give Linux a try and never had that problem again.

I assume you changed the ssd, I didn't know that was possible, I thought it was soldered to the motherboard. Is it possible you received a faulty drive from WD?

[–] absGeekNZ@lemmy.nz 1 points 9 months ago* (last edited 8 months ago)

It has a standard m.2 slot (I did a bunch of research to confirm before purchase), RAM is soldered down unfortunately.

I swapped the 1TB for a 4 as soon as I got it.

I hope it isn't faulty, I live in NZ and got it from Amazon in the US....a RMA is not something I'm keen on.