602
Amazon accused of using algorithms to push warehouse workers to breaking point.
(www.theregister.com)
this post was submitted on 18 Mar 2025
602 points (99.0% liked)
Technology
66892 readers
4886 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
“Accused”? It couldn’t be more obvious.
It’s nothing new; I worked in a call center 15 years ago where the algorithms were designed to work them as hard as possible and steal commissions because they were too tired to pay attention. I should know because they told me to do that, I refused, and was fired for it.
Same old trick in a new venue. This has been happening for a long time in Asian warehousing, but has hopped the pond this last decade or so. Worker's efficiency is set to a certain rate of efficiency, then they're reprimanded/fired for failing to meet it. The catch is that it's a challenging pace to begin with, and the window for successful completion almost-imperceptibly narrows, eventually becoming so ludicrously small that they must injure or maim themselves trying to beat it or even match the pace. Once they quit or cripple themselves, the company simply slides in a new candidate who doesn't yet understand just how Hellacious the work is.