this post was submitted on 27 Jul 2023
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Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners' service appointments, source says (www.businessinsider.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners' service appointments, source says::To suppress the volume of complaints the automaker created a secret "Diversion Team" in Las Vegas to cancel appointments, Reuters reported.

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[โ€“] ashok36@lemmy.world 3 points 1 year ago (1 children)

That's part of my point. kWh isn't very useful to most people. The problem is that 'miles left' is an abstraction from kWh which is more helpful but less accurate.

Now people are complaining that it's not accurate, which it was never going to be in the first place. It's a UX problem. They should probably just change to a percentage based readout with a "Estimated Miles Remaining" option for those that want it.

[โ€“] lolcatnip@reddthat.com 3 points 1 year ago

I found some images of a Tesla's display, and it has a percentage and a bar graph just like a phone. The problem isn't that people can't see roughly how much charge is left, it's that the distance-remaining display is misleading to such a degree that it seems malicious, and it's demonstrably possible to give a much more accurate estimate. They are at the very least guilty of including a defective feature in their cars.