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‘The tyranny of apps’: those without smartphones are unfairly penalised, say campaigners
(www.theguardian.com)
This is a most excellent place for technology news and articles.
I have seen a bit of that, but every time it turned out to have an option without. For example, one chain wanted you to use an app for making orders - but when you say "I am sorry, I have a dumbphone", it turns out there is a tablet for this on the reception.