this post was submitted on 09 Jan 2025
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Lol.
This reminds me of a story my mom told me over the holidays about buying a fancy sweater at Sears one fall. By mid winter the zipper had broken and she went back to Sears but they didn't have a replacement, and she didn't want a refund. They eventually agreed to have her take it to the tailor in the mall for them to replace it, and they would cover the receipt. She did and they did.
Blew my mind. If I honestly thought I could contact Maytag or Bosch and actually get someone on the phone to send me a replacement knob, I might bother. But I've moved past "try to contact the company with a reasonable concern" a long time ago. Which is what they hope for and why they make it time consuming and pointless. I'll take the path of least resistance.
If home Depot goes out of business because of all the stolen knobs, I'll cry myself into Rona every day (I mean that, I hate Rona and I use HD daily)