this post was submitted on 20 Dec 2024
99 points (86.1% liked)
Technology
60035 readers
2733 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
That honestly seems like a reasonable response from Proton. You signed up for their paid service; you’re not entitled to a refund because you weren’t paying attention
You are correct, which is why I didn't pursue the matter. They can keep my money, they've lost a customer.
They are providing a SERVICE. I was not using the service, I didn't need it. The mistake might have been mine (assuming it wasn't a dark pattern or sketchy design) but they had a choice: keep my money and tell me to go fuck myself (which they did) or refund my money at no cost to them. This wasn't a box of goods that they would have to take back and reinventory.
I would have purchased the lower tier of service (which I explained to the rep) and continued to use their services, and I would have been telling you about how they were reasonable and I am a happy customer.
I had already invested significant effort in moving my email over, it was a pain to shift back, but if Proton's answer to a simple problem is "fuck you, we've got ours.", I'll pass. I spent a lot of time on their 'pick a paid service" page because I was going to pay for one of their lower tiers, I just hadn't decided which one.