this post was submitted on 04 Dec 2024
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Don't fall for the trap (sh.itjust.works)
submitted 2 weeks ago by rastro@sh.itjust.works to c/memes@lemmy.ml
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[–] palmtrees2308@lemmy.one 21 points 2 weeks ago (3 children)

People need to understand the difference between computer science, information technology, software engineering and Tech Support

[–] superkret@feddit.org 5 points 2 weeks ago

and "actually needing Microsoft support but coming to you cause Microsoft doesn't give a shit about private end users"

[–] Appoxo@lemmy.dbzer0.com 4 points 2 weeks ago

Tis is the same

[–] mukt@lemmy.ml 2 points 2 weeks ago (2 children)

ELI5 ??

[–] driving_crooner@lemmy.eco.br 4 points 2 weeks ago (1 children)

Computer sciences is mathematics, software engineering is programming, IT support (I'm including infrastructure and infosec here) is making sure that computers run fine for the employees needs.

[–] figjam@midwest.social 3 points 2 weeks ago

Don't let the infosec people hear that you lump them into support. At one of my past organizations they outright refused their workshops to be integrated with the company wide ticketing system. He can use it but not infosec.

[–] gt5@lemm.ee 3 points 2 weeks ago

Generally, but I am likely missing some stuff:

Computer Science: The underlying theory around making efficient computer software (I would consider the hardware side computer engineering)

Information Technology: the process of managing computer software and hardware systems for an organization

Software Engineering: the process of developing software including writing code, prioritizing features / bug fixes

Tech Support: part of IT. Troubleshooting and resolving issues with an organizations hardware and software systems