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this post was submitted on 19 Sep 2024
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Mildly Infuriating
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Amazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How's My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.
Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was "running late" and pushing back the expected delivery date, and then after like a week of that they just said "sorry, it's been delayed indefinitely" and gave me a refund. For an order I'd already received. And I mean, I wasn't gonna be the one to tell 'em they were wrong.
Because of you, Bezos isn't a trillionaire yet, I hope you're happy.
My buddy ordered a 3090 during the covid craze from best buy. He gets an email. Delivery has been cancelled. Item refunded. Gets another email right after. Package delivered. He looks, there's his free 3090. Lucky SOB.
Maaan, all I got was some stupid spatulas.
That happened to me too, but they automatically sent me a replacement. I now had 2 huge rugs, so I just returned one for a refund.
I have two expensive suitcases now for that reason. I kept both.
It was probably cheaper for them to just refund you instead of processing a broken item and disposing of it themselves.
I ordered something like shampoo. It opened in the box and got everywhere. Amazon wanted me to return it for a refund. The box was soaked. No way I could have returned it.
Amazon will often just let you keep items, even if they refund it. It's generally not worth the cost of shipping back, so they just eat the loss.