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Why lemmy.world should not defederate from beehaw.org.
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Id say its a bit of both.
There are definitely people who don't think what they are saying is bigoted due to ignorance or failure to understand why what they say is hurtful or wrong - i've met a fair few.
There are also people who know that its bigoted, and refuse to care because believe their bigotry is justified, despite the harm that it causes. - i've also met some people like that.
Neither of which should be tolerated, though.