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Softbank plans to cancel out angry customer voices using AI
(arstechnica.com)
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this post was submitted on 18 Jun 2024
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Technology
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If they're going to do this, then customers can get support via text messaging right? They're not going to have to call in to talk to a computer to have their voice turned into text for an agent right?
This isn't about asymmetrically wasting the time of the customer so they don't call support at all, right?