At most, the difference between your experience and mine was that the support I recieved at least understood what IPv6 was, which is likely a function of most of my stories being from business support, rather than residential support.

Almost every time I call I get nowhere. Which is why I've given up. Obviously, someone high up in the technical teams is trying to implement IPv6 with very limited success. So I'm just trying to be patient, as they navigate the hellscape of corporate approvals and get things working.

It's slow going, but at least it's going.