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Amazon Customer Service has become awful (www.dedoimedo.com)

submitted 6 months ago by Imhotep@lemmy.world to c/technology@lemmy.world

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[–] Apalacrypto@lemmy.world 10 points 6 months ago (1 children)

I’ve also been saying this for a long time, only to be dismissed by most who are apathetic to what’s going on. So now, if I do have to deal with them, I only ever make purchases on my credit card, and if there is a problem, they get 1 chance to fix it before I dispute. In the last year, I’ve had to dispute 3 separate times. On the latest one, the item was never delivered. I asked for a refund or replacement, customer service was useless, so I sent in documents to my bank and disputed. What does Amazon do? They sent their “counter of my claim” to the bank from the shipping SHOWING THE ITEM TO BE UNDELIVERABLE as reason why the charge should not be reversed. My bank sided with me luckily. But they are truly awful now, and have been for a while.

[–] UnderpantsWeevil@lemmy.world 4 points 6 months ago

Willing to give 10:1 odds that they've turned a bunch of their processes over to LLMs.

I'm a little surprised they successfully reached your bank with a rebuttal, rather than just firing mail into the ether.