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People who work in food service or customer service: What’s the dumbest thing a customer ever insisted was “the law” or “illegal”? (discuss.tchncs.de)

submitted 1 year ago by morganth@discuss.tchncs.de to c/asklemmy@lemmy.ml

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Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.

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[–] daFRAKKINpope@lemmy.one 41 points 1 year ago (1 children)

"Actually, in the terms of service you signed with DirecTV, your NFL Sunday Ticket was set to auto renew after the first free year.

Also.

We've billed you for it for two months, and is now past the point where we can remove it. You have 5 additional payments.

This is in fact also not illegal apparently. Since it's in the terms of service.

If you'd like to sue DirecTV please have your lawyer contact our TEAM of lawyers and we'll be happy to address it."

Worked that soul sucking job for five long years while going to college. Sucked.

[–] JackbyDev@programming.dev 9 points 1 year ago (1 children)

Could be a UDAAP violation if they didn't know what they were signing up for.

[–] gammasfor@sh.itjust.works 2 points 1 year ago (1 children)

Whilst I don't follow US law, quick Google suggests one of the conditions is "the injury is not readily avoidable by consumers". In other words the business isn't liable for the customer not reading the documents they signed up to.

[–] JackbyDev@programming.dev 2 points 1 year ago (1 children)

It's not always so simple. I'm in Fintech so have to take the UDAAP course every year or so and the law is more consumer friendly than you'd expect, at least for the US. The deceptive bit is probably the most relevant. If the person signing them up for it told them "you won't be charged" but failed to mention that they would be charged later that is an example of a deceptive practice.

[–] DealbreakrJones@lemm.ee 1 points 1 year ago

I work collections at a bank. The only thing UDAAP doesn't protect consumers against is their inability to read their account terms and their sense of entitlement.