142
Klarna says its AI assistant does the work of 700 people after it laid off 700 people
(www.fastcompany.com)
this post was submitted on 28 Feb 2024
142 points (97.3% liked)
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I really, really, really doubt they are considering what the situation with customer service of large companies is. But I suppose without either of us knowing more about the nature of these customer service workers, it's just a agree to disagree situation.
It's not useless job at all or rather the service customer service is supposed to deliver isn't. It's just that often large companies have cut costs so much on customer service that they're less able to provide a good service, to such a degree that it starts to feel useless and something you might as well replace by some AI.
Basically the point is that companies have made it so that their customer service is that robotic and shit and useless that you wouldn't even notice if it was replaced it with robotic and shit and useless AI.