this post was submitted on 28 Feb 2024
142 points (97.3% liked)

Technology

59656 readers
2786 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
142
Klarna says its AI assistant does the work of 700 people after it laid off 700 people (www.fastcompany.com)
submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world
55 comments fedilink hide all child comments
 

Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

you are viewing a single comment's thread
view the rest of the comments
[–] snek@lemmy.world 13 points 9 months ago

So "customer service" (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.