Here in Brazil the hardware and software are technically two different products, in such a way that you can't deny a hardware warranty repair due to software modifications. That's the good part.

The bad part is that manufacturers do that anyway because they know you won't pay the legal fees to challenge this in court. This strategy mostly pays off. If you're particularly annoying, or somebody from our customer protection watchdog happens to take interest in your claim, the company will fold and repair the modified device for you eventually.

[–] Kidplayer_666@lemm.ee 42 points 9 months ago (1 children)

We gotta get EU on board this train.

[–] AI_toothbrush@lemmy.zip 36 points 9 months ago (1 children)

This kind of thing is illegal in mist eu countries but they also dont enforce it like in brasil. Iirc norway enforces it because a bunch of people sued samsung together.

[–] Pringles@lemm.ee 1 points 9 months ago

I have never heard of this kind of thing being an issue in EU countries. If your warranty is still good, they'll simply fix/repair it without issues. Of course that's purely anecdotal.