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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)

submitted 10 months ago by dantheclamman@lemmy.world to c/technology@lemmy.world

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[–] Hamartiogonic@sopuli.xyz 4 points 9 months ago (1 children)

If a company does that, they are teaching customers that the original piece is too high and that you can always haggle for a lower one. Is this really what they wanted? Sounds like this could hurt your business.

[–] nicetriangle@kbin.social 5 points 9 months ago

I think they know the original price is bad but also that there's a significant chunk of people who either don't care or will forget to call in about a price reduction. They've probably figured out a fairly reliable figure as to what percent of their customers will or won't haggle and run revenue projections off of that.