To be fair to the original commentor, it's pretty common for it to just be tackled piecemeal.

I rent, and just had to deal with an overflow valve leaking. There ended up being several other tangentially related things that needed to be addressed. If I was managing that, as the person who actually lives there, I'd have been able to inform the contractors of all of this stuff ahead of time. Instead I have a 255 character box to send off to some nameless person who has never seen the property in all likelihood, who will call the cheapest contractor available, and draw a 2 hour repair into a 2 week affair.

This is why I stressed that we need people INVESTED IN the properties they're trying to maintain, not just have them be another line in a spreadsheet.