this post was submitted on 07 Dec 2023
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[–] Rivalarrival@lemmy.today 16 points 11 months ago (2 children)

Everything you describe appeals to me. The less I have to directly interact with their employees, the better.

Being able to take a few moments to ensure my order is complete and accurate, without delaying every other customer behind me, radically improves the customer experience.

Eliminating the two most error-prone steps (communicating between customer and staff, and entering the order into the register) greatly improves order accuracy.

Taco Bell is doing the same thing, but hasn't inflated their prices nearly as much as McDonalds. Burger King and Wendy's are lagging behind.

[–] Frozengyro@lemmy.world 20 points 11 months ago (1 children)

Taco Bell has definitely inflated their prices by a massive margin.

[–] ares35@kbin.social 1 points 11 months ago

they all have.

[–] agent_flounder@lemmy.world 1 points 11 months ago

Wendy's has kiosks where I'm at. Not everywhere apparently?