this post was submitted on 16 Nov 2023
224 points (98.3% liked)

Fuck Cars

9817 readers
98 users here now

This community exists as a sister community/copycat community to the r/fuckcars subreddit.

This community exists for the following reasons:

You can find the Matrix chat room for this community here.

Rules

  1. Be nice to each other. Being aggressive or inflammatory towards other users will get you banned. Name calling or obvious trolling falls under that. Hate cars, hate the system, but not people. While some drivers definitely deserve some hate, most of them didn't choose car-centric life out of free will.

  2. No bigotry or hate. Racism, transphobia, misogyny, ableism, homophobia, chauvinism, fat-shaming, body-shaming, stigmatization of people experiencing homeless or substance users, etc. are not tolerated. Don't use slurs. You can laugh at someone's fragile masculinity without associating it with their body. The correlation between car-culture and body weight is not an excuse for fat-shaming.

  3. Stay on-topic. Submissions should be on-topic to the externalities of car culture in urban development and communities globally. Posting about alternatives to cars and car culture is fine. Don't post literal car fucking.

  4. No traffic violence. Do not post depictions of traffic violence. NSFW or NSFL posts are not allowed. Gawking at crashes is not allowed. Be respectful to people who are a victim of traffic violence or otherwise traumatized by it. News articles about crashes and statistics about traffic violence are allowed. Glorifying traffic violence will get you banned.

  5. No reposts. Before sharing, check if your post isn't a repost. Reposts that add something new are fine. Reposts that are sharing content from somewhere else are fine too.

  6. No misinformation. Masks and vaccines save lives during a pandemic, climate change is real and anthropogenic - and denial of these and other established facts will get you banned. False or highly speculative titles will get your post deleted.

  7. No harassment. Posts that (may) cause harassment, dogpiling or brigading, intentionally or not, will be removed. Please do not post screenshots containing uncensored usernames. Actual harassment, dogpiling or brigading is a bannable offence.

Please report posts and comments that violate our rules.

founded 3 years ago
MODERATORS
 

Volkswagen representatives demanded a $150 fee before using GPS to locate the vehicle and child.


A family is suing VW after the company refused to help them locate their carjacked vehicle with their toddler son inside unless the parents or police paid a $150 subscription fee.

Everything started if February of this year when Taylor Shepherd, after pulling into her driveway in her 2021 VW Atlas, was carjacked by two masked men. Worse yet, her two-year-old son was in the backseat when it happened. She tried stopping them but they literally ran over her with the Atlas; breaking her pelvis and putting her six month pregnancy at risk. “They ran over the entire left side of my body. There were tire tracks all over the left side of my stomach,” Shepherd told Fox32.

Shepherd called 911 thinking that she would be able to get GPS info through VW’s vehicle control and tracking Car-Net app. The app turned out to be useless though unless you paid, which is a wild thing to ask in an emergency like this. However that’s exactly what VW did when Lake County Sheriff’s contacted the company for the GPS Data.

read more: https://jalopnik.com/parents-of-baby-in-carjacked-vehicle-are-suing-vw-for-r-1851025357

you are viewing a single comment's thread
view the rest of the comments
[–] Akuchimoya@startrek.website 18 points 1 year ago (9 children)

I'm going to play devil's advocate here: how is the guy on the phone supposed to know it really is the police on the other side and not just some guy trying to scam his way into a freebie?

You could say that companies should err on the side of caution, but then every potential customer could pull the same, and then how do you weed out the real ones from the fake ones?

You could argue the service should be free anyway, but then we'd be arguing a different point.

[–] LilB0kChoy@lemm.ee 72 points 1 year ago (1 children)

I'm going to play devil's advocate here: how is the guy on the phone supposed to know it really is the police on the other side and not just some guy trying to scam his way into a freebie?

At the individual level this is actually pretty simple. I work in IT and when I used to do security training the way we’d validate is with a known contact.

In this situation you get the contacting officers name and department, disconnect the call, call the non-emergency listed number for that department and ask for that officer by name.

There’s a lot of other failure point potential in this scenario but validating the person calling is actually law enforcement shouldn’t be one of them.

[–] GroteStreet@aussie.zone 11 points 1 year ago

That is good life advice.

I hammered into my elderly parents that if they ever get a call/text from their "bank", "tax department", "insurance", or literally anything - ask for a case number and hang up. Then call the number listed on the official website.

Now they're telling everyone they know about it. Good on them.

[–] BastingChemina@slrpnk.net 43 points 1 year ago (2 children)

In a normal business that is not a mega corporation you would just do it. You can just activate it for a limited period if you really feel suspicious, after two or three tries you will quickly spot the people trying to abuse the system.

Even if people could abuse the system for free aubsceiptions, I don't agree with the fact that preventing people from getting free subscription is a higher priority than helping a mother getting her 2 years old back.

[–] 4am@lemm.ee 19 points 1 year ago

Ask for name and department of calling officer. Disconnect call. Call department’s non-emergency number, ask to be connected to said officer.

Boom, verified. Standard operating procedure for any sane company that might get a request like this.

[–] Pietson@kbin.social 17 points 1 year ago* (last edited 1 year ago) (1 children)

It's not like they don't know who owns the car. They should be able to check afterwards if it was a real emergency, and if it was faked, send the bill and maybe report them for impersonating a police officer.

[–] library_napper@monyet.cc 2 points 1 year ago (1 children)

Lol wut? There's no way a manufacturer knows who owns the car unless it was registered

[–] Pietson@kbin.social 1 points 1 year ago

I was thinking that if they can remotely unlock features based on a subscription I assume there's an account involved at some point.

[–] gregorum@lemm.ee 14 points 1 year ago* (last edited 1 year ago)

Won’t someone think of the billion-dollar megacorps‽ They may lose a few bucks saving kidnapped children on the off-chance some fakers pretend to be cops! GASP!

You’re acting as if this is some sort of widespread form of criminal activity and that it’s not already a crime to impersonate a cop or to commit wire fraud while committing a kidnapping. Because who gives a shit about any of that when a few bucks could be made?

[–] Stern@lemmy.world 11 points 1 year ago

how is the guy on the phone supposed to know it really is the police on the other side and not just some guy trying to scam his way into a freebie?

Cop only number or internal group to transfer to? Fax number to send a warrant with contact info so VW can call back and investigate if need be? Get the police department number, google to confirm they're legit, and call back? Thats just off the top of my head.

If VW doesn't have an option like that its poor design. If the guy didn't know, poor training. One or both are gonna be resolved now that the spotlight is on them.

[–] BreakDecks@lemmy.ml 10 points 1 year ago

If only there was some system in place where police could verify their authority somehow.

[–] library_napper@monyet.cc 5 points 1 year ago

Erring on the side of caution is to say no to the random that calls you asking for GPS coordinates

[–] HurlingDurling@lemm.ee 5 points 1 year ago

You don't have to go that far. The rep could just be soft-blocked to enable the feature unless a card was processed first.