this post was submitted on 11 Nov 2023
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Technology

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323
Starlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?” (arstechnica.com)
submitted 1 year ago by throws_lemy@lemmy.nz to c/technology@lemmy.world
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[–] cosmicrookie@lemmy.world 22 points 1 year ago (2 children)

FAQ is one of the most annoying things ever invented. Besides trying to find a way to contact a company.

[–] ChaoticEntropy@feddit.uk 23 points 1 year ago

Seems like the most Frequently Asked Question is "how do I contact support".

[–] EarMaster@lemmy.world 3 points 1 year ago

I recently called a support hotline (after reading the FAQ) and they had a complex Dial-X-If-You-Have-This-Problem structure which on every end just had a person reading the FAQ entries. There was no way to reach an actual person...