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this post was submitted on 02 Jul 2023
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You Should Know
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The second quote often leaves out the rest of it.
The full original quote was.
The customer is always right in matters of taste. Notice how that means something completely different than the quote everyone uses?
That is all I have to add.
So many boomers think "the customer is always right" means the service provider is required to give you white glove treatment when the real meaning is that the service provider is not allowed to tell the customer theyre wrong to like plaid and paisley together
Not even not allowed really, it’s just a dumb thing to do if you want to make a sale in most instances
I've never heard the full quote before, I guess. Where does it come from?
This has been commonly spread around Reddit for a while, and is completely made up.
The full original quote was "The customer is always right." This was pushed by some retailers as a way of setting the standard of how to treat customers.
Like most oversimplified phrases, it can't be used as a blanket policy, because customers take advantage of it. "in matters of taste" is a nice way to try to correct the phrase in response, but it was never the "original" and it does no favors to revise history to cover up the blunder.
I think I remember reading that, and the author provided clarification a year later, correcting that it doesn't hold true with dishonest customers!