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DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] Ghostalmedia@lemmy.world 43 points 1 year ago (3 children)

I used to work in that crummy space on the HQ side of things.

That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.

Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.

[–] Ledivin@lemmy.world 97 points 1 year ago (1 children)

You tried to say that it wasn't DoorDash's fault for paying like shit, but then went on to qualify every other reason with "low paying order" - none of that would matter if DoorDash didn't pay like shit.

[–] Ghostalmedia@lemmy.world 84 points 1 year ago (1 children)

Oh, it’s 100% doordash’s fault. I completely agree. The base pay needs to be livable.

My point was that it’s not like a dasher is going to slow walk your burger because you didn’t tip. If they see a low payout, they don’t claim it.

DoorDash likes to guilt trip the customer into tipping, when they really should just pay better.

They know that by having a separate tip line, instead of one larger service fee charge, people get tricked into thinking delivery is more affordable than it is. It’s all a bunch of dark pattern shit that fucks over customers and drivers. We need regulations around this space.

[–] NightOwl@lemmy.one 8 points 1 year ago* (last edited 1 year ago)

It seems like ticket master with the fees at the end and then have people go well I'm already this far into the cart so I might as well check out, or electronics where the starting price is low then few upgrades and price is more than double the initial eye catching low base price.

It's all pricing tricks except in this one they shift the blame to customers and workers while upper management watches them fight. And tricked people into saying it's somehow impossible to actually charge a product to account for all the overhead because it's a services and acting like every other monetary based activity isn't a service too but doesn't have pricing problems.