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Actually this makes sense from a corporate asshole perspective: the need for call center employees is seasonal. So you hire call center employees before the holiday season, and then the system auto-fires all the excess employees for missing their quota after the end of the season.
I work for a corporate retail store, I always tell new workers who start asking questions why we do things this way not that way that there's no point, there is no logic or thought put behind every decision this company makes.
I bet they had a huge amount of turnover in March because they couldn't hit February's numbers in January
MBA's are a plague