this post was submitted on 22 Sep 2023
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I had a razor phone 2. It was trash. That’s why they didn’t make a third gen.
Within 6 months I was getting screeching from the speakers intermittently, even when nothing was supposed to play (known issue they wouldn’t cover), and at the year mark the charge port stopped working (also known issue they wouldn’t cover), so I had to use wireless charging from then on.
Apps also thought it was a tablet semi-frequently, I assume due to misconfigured android version settings or something. This caused the display scale to be too large to actually use. My thermostat app was one such so I could turn the heat up, but not down. The down button was cut off.
It's a shame, because the Nextbit Robin was such a cool phone. In a market full of black glass slabs, they stood out and did something different. Every time I took out the Robin in public, people were wowed by it and asked me what phone it was.
Their community involvement and customer support was also a refreshing change compared to other big companies - like they worked closely with custom ROM developers, and were even quite active on Reddit, taking user feedback and implementing fixes quickly. Everyone was looking forward to a Robin 2, but unfortunately Razer bought then and ruined them forever.
That’s sort of what I was expecting when I bought it. A wow device from a company that makes gaming hardware. And for a while it was awesome. (I had no prior experience with razor products, and that soured me to ever considering them)
The sound on it was phenomenal, battery lasted decently, and the screen and refresh were great for games. Good weight, seemed like a nice phone.
It just fell apart super fast, and they covered none of it because they could find a way to blame you, certainly not worth the $400.
For example their reaction to the charge port issue was to say that if you ever used a third party charge cable, it wasn’t warranted anymore because it wasn’t OEM and they can’t guarantee the charge cable was within tolerance. And literally who hasn’t used a third party cable ever in a pinch?
But it was a known issue because their specs were ever so slightly different than standard; a standard cable apparently stretched out the metal port housing causing loose connection, which it turn resulted in uneven pressure on the connector chip, which unseated it from its board, causing charging to fail.
I still have one - though I don't really use it much - and the only issue I ever ran across was a bit of sound feedback as well, but that was caused by the shitty Dolby software. Disabled that and it was fine