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Oh man I went through this a few years ago...though I doubt it's the same problem.
I was a custom integrator and one of my clients had a beeping UPS. Unstable incoming voltage. Ok, not the first one of these to kick the bucket so I do the RMA.
Later that same week I'm at a different client for the same thing. Call my boss and tell him we should start looking at other manufacturers, he agrees.
RMA arrived and I install it. Later that day the client calls...the beeping is back. I call my boss and he's at yet another house dealing with the same thing.
"Wait...you're at [client]'s? That's a few blocks away. And so are [other 2 clients]. Are we sure it's the UPS...?"
TURNS OUT IT WASN'T! There was something fucky with the neighborhood grid (the transformer? node? I don't know, I'm not an electrician). We talked to ComEd, they and a few weeks later they did some repairs. No more problems.
How did you identify the problem and get ComEd to look into it? My UPS is switching inconsistently, sometimes a couple times a day, and I've seen some signs that makes me think it's not just that UPS/outlet/breaker. I wasn't at the point where I was going to do anything yet but since you're talking about the same provider I have I figured I'd ask. I have a multimeter, oscilloscope and smart plugs that watch voltage/amperage/power.
We didn't actually identify the problem at all! My boss had the electrical knowledge and couldn't find anything wrong with the line. But as for contacting ComEd, I never had to call them myself but I'm sure he has some special industry phone number he can call for that sort of stuff. Or at least knew someone who did, he has tons of friends in every trade