Meme transcription:
Panel 1 of 3: A cute dog looks asks, “pls fix problem??”
Panel 2 of 3: The dog has become upset and says, “No Info!!”
Panel 3 of 3: The dog looks very angry and says “only fix”
this post was submitted on 15 Sep 2023
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I had a WFM role that involved me listening in on recordings and live calls to techs for a few years... Hell of an insight.
My end user reports are as efficiently descriptive as possible. Every time I have to submit something or contact, I aim to have their experience as pleasant as possible. I aim to be a 5-10 min break for them and am more than happy to talk shit with them as long as they want to delay their next interaction with Kevin or Karen.
I do the same thing, and it pays off. Afew months ago, my Dell computer was being really laggy. I had a maintenance contract, and when I called them, I gave them a detailed description of the behavior and a list of exactly what I had tried before calling (it was extensive and exhaustive). I could hear the gears in the support repository head grind to a half momentarily and then restart in another mode altogether, and she jumped right to advanced troubleshooting. It was a great moment for both of us,.