"I got an error message! It says, Please right click the application and select 'Run As Administrator...' What does it mean?! What do I do?!!! Why are these instructions so confusing?!"

"I got an error on the page! It says 'Password incorrect' What does that mean? How do I fix it?" "Have you tried using the correct password?"

[–] drcobaltjedi@programming.dev 15 points 1 year ago

Yeah, I'm in the IT dept (companys conatantly flop between throwing software into engineering, IT, or its own dept) and the other day, 5 minutes before I leave for a week long vacation a user comes up and asks if we're ignoring her.

Outlook is constantly asking for a password to one of the emails she uses. She doesn't know it and keeps clicking close on the popup. So she sends an email, FROM THE ACCOUNT SHE IS LOGGED OUT OF, to helpdesk a few days earlier.

[–] original_ish_name@lemm.ee 8 points 1 year ago* (last edited 1 year ago) (1 children)

Why on earth are you putting double quotation marks inside double quotation marks? We have single and double quotation marks for this exact reason. It took me forever to understand what you're saying

[–] Ocelot@lemmies.world 27 points 1 year ago (1 children)

lol sorry I broke your mental regex filter

[–] cobra89@beehaw.org 9 points 1 year ago

I love how you actually edited it too. What a nice person you are lol.

[–] w2tpmf@lemmy.world 7 points 1 year ago (1 children)

I've had to walk someone over the phone through a prompt that says "Click OK to continue" and there was nothing else except the OK button.

Also when I used to work for Federal Student Aide help center it was common for (people who were about to enter into higher education) to get stuck at the end of the online form when a final screen came up with the options "Submit" and "Cancel"

[–] DreadPotato@sopuli.xyz 1 points 1 year ago* (last edited 1 year ago)

That just seems like bad software design with a prompt like that, unless its for audit trail purposes and it's used to log the user is actively accepting to continue.