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Please Help: I’m a mod/CC for a fairly active mag on Kbin. Right now, my threads aren’t appearing for many of our users. (kbin.social)

submitted 1 year ago* (last edited 1 year ago) by TellumSiege@kbin.social to c/kbinMeta@kbin.social

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Since Monday, I’ve had issues posting threads. I’ll get an error message saying:

We are working on resolving the issues

Over the next few days, there will be a change in server infrastructure. Temporary problems with the website's functionality may occur during this time.

...Despite the message, my threads will still post to the magazine--but few users can see them.

I’m sorry if this has been addressed before; I did a quick look at this mag and couldn’t find the exact issue I’m dealing with. I’m just wondering if this is normal ‘fediverse growing pains’ or something I need to fix on my end?

Thanks for any help. We have a massive event coming up in a week—probably going to drive a tonne of traffic to our magazine—and I’m really hoping we can find a fix before then.

EDIT: The specific magazine I'm referring to is this one: kbin.social/m/Squaredcircle

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[–] cacheson@kbin.social 4 points 1 year ago

It sounds like you might be having some overlapping issues. Since the "error on post" thing started happening, I've noticed that new posts won't show up in the default "hot" ordering. I assume that this is a sorting bug and they show up at the bottom of it. This was also happening when I first joined kbin, although the error page on post thing wasn't happening then.

The workaround seems to be to go back to the magazine's main page after posting, and sort by "new". Your post should then show up at the top. Upvote your own post, and then when you go back to the default "hot" ordering it should show up at or near the top, as normal.

Hopefully this fixes at least one of those issues. Good luck with everything.