this post was submitted on 17 Jun 2023
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No, it was always known as being awesome. I've never personally had a problem talking to a human if I needed to -shrug- And whenever I have, they've always done extra to fix things.
I will take your word for it, then. While I rarely need to reach out to them, my most recent experience with their support was less than stellar.
Hey man I’m not saying you’re wrong. I believe what you’re saying. Maybe it’s another one of those things that used to be really good, but has gone down hill over time.
It's gotten worse very recently. Agreed they are usually on top of complaints. Keep in mind Amazon charges third party sellers a ton and passes the fees on to us, so they can afford a refund here and there.
https://www.forbes.com/sites/pamdanziger/2021/02/05/amazons-third-party-marketplace-is-its-cash-cow-not-aws/?sh=908742521c03
Like all companies they're shifting to shaft the user.