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Ubisoft Can Delete Inactive Accounts, Making Users Lose Access to Their Games (gamerant.com)

submitted 1 year ago by Chozo@kbin.social to c/gaming@beehaw.org

115 comments fedilink hide all child comments

In a response to a post from the AntiDRM Twitter account, Ubisoft Support has clarified that users who don’t sign in to their account can potentially lose access to Ubisoft games they’ve purchased. The initial post from AntiDRM featured a snippet of an e-mail sent to a user from Ubisoft notifying them that their account had been temporarily suspended due to inactivity and warning that it would be closed permanently in 30 days. Responding to the ominous e-mail, the Ubisoft Support Twitter account stated “We certainly do not want you to lose access to your games or account” and noted that account closure could be avoided by signing in to the account again.

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[–] ono@lemmy.ca 79 points 1 year ago* (last edited 1 year ago) (20 children)

Unless they also refund the price paid for the game, this is theft (or fraud), and should be punished as such.

[–] MJBrune@beehaw.org 16 points 1 year ago (10 children)

It's not. You don't own the game you lease it with the clause that the storefront can ban/delete/deactivate your account for any reason. This is true for Steam, GOG, Itch, Epic, EA, Microsoft, etc.

[–] ono@lemmy.ca 16 points 1 year ago* (last edited 1 year ago) (5 children)

with the clause that the storefront can ban/delete/deactivate your account for any reason.

I think you're speculating in order to make excuses for a corporation. Show us the clause that applies in this case, and I will retract my statement.

Edit:

It's disappointing that several people replied to me with walls of text to lecture about things that were not disputed, and in some cases not even relevant. We know online game stores typically license them rather than selling them, folks, and Valve's license terms are not Ubisoft's terms. Kindly read before replying next time.

One person actually brought an Ubisoft inactivity clause to the table. (Thanks, @LittlePrimate@feddit.de) Interestingly, that clause seems to be present only in the terms of service for certain regions. A quick search doesn't find it in either the Canada or United States versions, for example. I wonder if that's due to better consumer protection laws in some jurisdictions than others.

So depending on which regional ToS the gamer(s) in question agreed to, Ubisoft accepting money and then revoking access might or might not have been fraudulent behavior.

More importantly, it's ethically wrong, and no amount of legal maneuvering will change that. Screw Ubisoft.

[–] LittlePrimate@feddit.de 10 points 1 year ago

They indeed just "license" the games to us:

The Services and Content are licensed to you, not sold. This means we grant you a personal, limited, non-transferable and revocable right and license to use the Services and access the Content, for your entertainment, non-commercial use, subject to your compliance with these Terms.

For termination, it's not any reason but a lot of reasons, including the here discussed:

for any other reason in relation to your actions in or outside of the Services; upon notification, where your Account has been inactive for more than six months.

The first one opens a lot of options for them to find a reason. None of those would trigger any reimbursement, though.

Consequences of the Termination/Suspension of an Account.

You cannot use the Services and Content anymore.
In the event of termination of your Account or of Service(s) associated with your Account, no credit (such as for unused Services, unused subscription period, unused points or Ubisoft Virtual Currency) will be credited to you or converted into cash or any other form of reimbursement.

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