this post was submitted on 27 Nov 2024
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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 2 days ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] dogface47@lemmy.world 0 points 15 hours ago* (last edited 15 hours ago)

Honestly, I can't even complain about my cable ISP. It's super stable. I have multiple game consoles, streaming devices in every room, and connected phones and/or tablets for every member of the family. And I'm in a VERY rural part of PA. Service Electric Cablevision, first cable company in the US. It's not WY level rural, but seriously. I don't know how much more I should expect. I can count on one hand with fingers left over if I wanted to count the number of times i had to call for tech support over the last 10 years.