this post was submitted on 27 Nov 2024
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488
ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 2 days ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] PhoreTwunny@lemmy.world 13 points 2 days ago

I was lucky enough to have options after I moved a few years ago, and went with the smaller semi-local isp that offers better speeds for better prices, and no bullshit. The customer service is actually pretty good too. I hope more people get options like that, it felt so good to leave the big guys.