this post was submitted on 27 Nov 2024
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488
ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 2 days ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] obinice@lemmy.world -3 points 2 days ago

I mean yeah, Virgin has been pretty solid in that regard for the 20 years I've used them, and their service has been solid too.

I'd be wary of switching to another company that doesn't have such a good proven track record, though due to prices I'm considering swapping to Brsk for a bit to see how they hold up, given that they have symmetric gigabit fibre to the house with static IP for a very nice low price.