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this post was submitted on 07 Sep 2024
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I moved a big group off Discord last year to Matrix chat (Element). It's been largely pretty alright. 100mb upload limit, we have a bot that downloads tiktoks/Instagram/reddit videos and uploads them to the channel so you never have to visit the sites. Pretty nice! Open source and federated, you guys should give it a try!
Matrix is nice, but it's still very bad UX wise.
I've used it on and off for years now, and about 2-4 times a month it loses my chat view encryption keys, and loses me my entire chat history. It also regularly has sync issues between devices signed into the same account, and is relatively slow sometimes to send messages.
Of course, that's just my anecdotal experience, but I've tried many messaging platforms over the years, and while Matrix (and multiple of its clients, primarily Element) is the most feature-complete compared to Discord, it's nowhere near properly usable long-term for a mass-market audience.
I don't know how you loose your keys all the time. But in that case you really should use a key backup.
Lose*